Scheduled security maintenance

Scheduled Maintenance Report for Pencil

Completed

The scheduled maintenance has been completed.
Posted Oct 11, 2025 - 03:49 UTC

Verifying

Verification is currently underway for the maintenance items.
Posted Oct 11, 2025 - 03:47 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 11, 2025 - 03:46 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 11, 2025 - 03:30 UTC

Scheduled

We are performing maintenance to patch our Redis cache servers to the latest version. During this period, users may experience intermittent failures or unexpected logouts in the application.

We appreciate your patience and understanding while we complete this essential upgrade.
Posted Oct 10, 2025 - 05:54 UTC
This scheduled maintenance affected: app.trypencil.com, pro.trypencil.com, App Services (API, Visual, Policy, Integrations, Idea, App Server), and Pro Services (Pro API, Pro Visual, Pro Policy, Pro Integrations, Pro Idea, Pro App Server).