Degraded Performance: Pencil APP

Incident Report for Pencil

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 10:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2024 - 09:12 UTC

Identified

We are currently experiencing degraded performance due to an issue with a third-party queuing service. This is impacting system responsiveness, and you may notice slower performance as a result.
Our team is actively monitoring the situation and working with the provider to resolve the issue as quickly as possible.

Posted Oct 21, 2024 - 05:00 UTC

This incident affected: app.trypencil.com and App Services (API, Idea, App Server).