Service Disruption and Recovery

Incident Report for Pencil

Resolved

Earlier today, our platform experienced approximately one hour of downtime due to a failed migration in the latest release. The issue stemmed from a misconfiguration that disrupted the connection between our database and one of our identity services, temporarily preventing users from logging in.

To restore stability, we immediately rolled back the release, and the platform is now fully operational. We sincerely apologize for the inconvenience and appreciate your patience. Our team is actively reviewing the incident to implement safeguards and prevent similar issues in the future.
Thank you for your understanding.

Posted Mar 03, 2025 - 05:00 UTC